Enquirer Consulting Group x R.W. Martin
Prepared for Chip Ottman. August 7, 2026.
Item one, as promised
ECG-1009 · USD 1,338.28 · issued July 29 · due on receipt.
Covers July 26 to August 26. Your card ran clean for four months, then declined on July 26 and again on July 28. We retired the card and moved you to a standard US invoice, payable by ACH. The invoice is unpaid as of today.
The invoice is the smallest thing on this call. The bigger conversation is everything you have not been shown.
March 25, your last email to us
That was 135 days ago, and it is the last direct conversation we had until yesterday. Here is everything that happened in between, dated, from the written record. Every item is backed by an email, a calendar entry, or a platform log we can show you.
The record, part one
Tim Rath introduces us. You book the audit call for the next morning.
Natalie signs up and pays. Three seats: Randy, Anthony, and Natalie.
Three campaigns built and sending, one per rep, each in the rep's own name.
First buyer replies land: a Sutter Health executive offering his assistant to book a call, an Inova director naming their vendor decision maker, a CFO with a consortium lead for Randy. None are answered, then or ever.
One week in, everything is paused: "concerns from our sales team around who messages are being sent to."
All hands call. Reply handling agreed in principle, notifications to Randy and Anthony built the same week. The reply owner is never confirmed. Eight weeks of dark follow.
The record, part two
Natalie sends the owned-contact lists from your CRM. We exclude every one at the person level.
Teams call with Natalie. This remains the last live conversation anyone at R.W. Martin had with us before yesterday.
"Let's just restart Randy and Anthony's campaigns." East/West territory split confirmed, new job titles requested. The last instruction your team ever sent us.
Campaigns restarted with the filtering, as asked.
Personas rebuilt to Natalie's spec. 800+ fresh buyers sourced for Randy and Anthony.
Platform upgrade. Every seat needs a two minute reconnect. Only Natalie's ever comes back. Randy's and Anthony's campaigns freeze with 615 staged buyers, and stay frozen to this day.
The record, part three
Nine emails to your team: seat reconnects three times, reply ownership twice, your client portal twice, billing twice. One reply comes back, total.
That one reply: Anthony flags a territory change and a new hire. We ask for the new hire's name the next morning. It never comes. The final message anyone at R.W. Martin has sent us.
Your client portal goes live, every conversation visible. Invited twice. Never opened.
The card declines at your bank, twice, after four clean months.
Two billing emails and invoice ECG-1009 to Natalie. No reply.
Natalie's seat logs out. Reconnecting is a single login. Nobody does it. The engine stands still since, 225 buyers queued.
A balance reminder finally reaches you directly. You reply within three hours. The fastest response since March, and proof this conversation belonged with you all along.
The numbers
All three seats ran from April through June. Since the June platform upgrade, only Natalie's seat was ever reconnected, and every message was a five word greeting with no follow up permitted. Numbers from the platform records, both eras, pulled August 7.
The part that hurts
Across both platforms and all three seats, every conversation where a prospect wrote back ends on their message, still waiting. Around a dozen were buyers actively asking to be sold to.
Your buyers, in their own words
Quoted verbatim from the LinkedIn conversations. The full list of all 89, with transcripts, is yours either way.
While all of that was happening
4,542 buyers sourced and screened across your three territories, plus 800+ rebuilt in June to Natalie's new spec, plus a 510 lead refill in July.
Personas rebuilt twice at your team's request: new titles added in June, your owned contacts excluded person by person from Natalie's CRM lists.
Reply notifications wired to Randy and Anthony after the April call. A client portal built and invited twice in July, with every conversation visible.
Nine emails in July alone to keep your side connected: seat links reissued, reply ownership asked twice more, the portal fixed and resent.
The machine was built, fed, and maintained the whole time. What it never got was anyone on the other side to operate it.
Said plainly
The engagement needed exactly three things from R.W. Martin. It got none of them.
On targeting: we rebuilt it twice to your team's own spec, with their exclusions, and roughly 1 in 4 of your buyers accepted, healthy for cold outreach at this level. The list was never the reason 89 replies went unanswered.
The same engine, elsewhere
Innovative Radiology, the account Tim will vouch for: 6,410 connection requests, 1,740 new connections, and 368 prospect replies across three seats. Every seat connected, replies worked, reviews attended. Tim will tell you himself what it converted into.
Every other client we run today is adding seats, campaigns, or scope with us. Across our live client campaigns, clients have sold over $1M in new business. This account is the only one standing still, and the record you just saw is the reason why.
Numbers from the platform records. Results we have achieved on strong campaigns, stated as history, not a projection of yours.
What changes
We design it, we run it until it works, and what it builds is yours. That is how we work with every client now.
The decision
Both paths start with the invoice. Only one of them is worth your buyers waiting for.
Path 1 or Path 2 by Friday, August 14. The current subscription lapses on August 26 either way.