Enquirer Consulting Group x R.W. Martin
Prepared for Chip Ottman. August 7, 2026.
Item one, as promised
ECG-1009 · USD 1,338.28 · issued July 29 · due on receipt.
Covers July 26 to August 26. Your card ran clean for four months, then declined on July 26 and again on July 28. We retired the card and moved you to a standard US invoice, payable by ACH. The invoice is unpaid as of today.
The invoice is the smallest thing on this call. The bigger question is whether this engagement should exist at all.
March 2026
Dates from the email record. Happy to share any thread referenced in this deck.
The numbers
All three seats ran from April through June: Randy, Anthony, and Natalie. Since the June platform upgrade, only Natalie's seat was ever reconnected, and every message was a five word greeting with no follow up permitted. Numbers from the platform records, both eras, pulled August 7.
The part that hurts
Across both platforms and all three seats, every conversation where a prospect wrote back ends on their message, still waiting. Around a dozen were buyers actively asking to be sold to.
Your buyers, in their own words
Quoted verbatim from the LinkedIn conversations. The full list of all 89, with transcripts, is yours either way.
The blockers
Everything paused on "concerns from our sales team around who messages are being sent to." Eight weeks dark.
Messaging held to a one line greeting. No second message was ever approved, so every reply needed a human on your side. None came.
The platform move needed a two minute reconnect per seat. Randy's and Anthony's never came, despite nine asks. Their rebuilt lists, 615 buyers, have been frozen since.
Who owns replies day to day? Never answered. That is why 89 replies sat untouched.
The exclusion list your team asked us to honor was never sent to us.
Your client portal invite, with every conversation visible, was never opened.
July
The contrast
Tim's team connected every seat, answered replies the day they landed, and turned up to the reviews. Tim will tell you himself what it converted into. Across our live client campaigns, clients have sold over $1M in new business.
Innovative Radiology numbers from our June stat set and a live pull this week. Results we have achieved on strong campaigns, not a projection of yours.
Said plainly
A cybersecurity client narrowed the targeting to two job titles and restricted the messaging. Acceptance halved, from 20.6 to 11.5 percent. The engine still produced 27 positive replies. One meeting happened, because nobody on their side worked the follow through. Their own executive said it on the call: "the follow through is on us." They reset, re-engaged, and they are running today.
Every client that has paired heavy restrictions with a team that will not engage has ended in the same place: stalled results, frustration on both sides, then a quiet exit. We are watching this account walk that exact road, and we would rather stop it here.
Straight, both ways
Some early connection volume went to prospects outside the US. We caught it in our own July quality audit and rebuilt the targeting. That wasted part of your weekly sending budget, and it was ours to catch sooner.
We under-reported your replies. Our dashboard showed 52. Reading every conversation by hand, across both platforms and all three seats, shows 89. The real number was better than we told you.
The July 31 seat logout took us too long to spot. Same day alerting is now being wired in so an outage pages us, not a monthly report.
None of that changes the story. All of it is ours, named before you had to ask.
The decision
Both paths start with the invoice. Only one of them needs your team.
Path 1 or Path 2 by Friday, August 14. The subscription lapses on August 26 either way.